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According to article L121-16 of the Code of Consumption, the buyer, non-professional physical person, benefits from a period of retraction of seven days as from the delivery of their order to return the product to the seller for exchange or receive a Sabatier-K.com coupon of the amount of the knives costs, excepting any fixed sum for shipping, delivery and return charges (Customs Taxes - extra costs from the shippers. The Sabatier-K.com Coupon will be in your Sabatier-K.com Account and could be used to order other products on our website. Products that are damaged, impaired, dirty, incomplete, or have the original packaging deteriorated will not be taken back by the seller. Products returned in this condition are to be paid for by the buyer, and they will remain at their disposal in the premises of Sabatier Aîné & Perrier sarl.99/5000 In addition, CUSTOM products can not be returned for exchange or request to have.